Our Story
1200+
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A Decade of Messaging Innovation & CRM Leadership
Over the past several years, the team behind HelloSend has been deeply involved in building CRM systems, messaging solutions, and customer engagement tools that power modern businesses.
With extensive experience with platforms like Zoho and Freshworks, HelloSend is built on a real-world understanding of how businesses communicate with their customers.
As companies scaled, a clear gap emerged: CRMs held customer data, but communication still happened outside the system across multiple disconnected tools. This created delays, missed follow-ups, and inconsistent customer experiences.
HelloSend was built to solve this problem by bringing SMS, WhatsApp, and Voice communication directly into the CRM, enabling businesses to engage customers instantly and automate conversations at scale.
Today, HelloSend serves businesses across industries like ecommerce, real estate, SaaS, and IT services, helping them simplify communication, improve response rates, and build stronger customer relationships through a unified messaging platform.
Integration Partners
HelloSend integrates with the tools your business already uses to ensure smooth, uninterrupted customer communication across your entire workflow. From leading CRMs to automation, marketing, and productivity platforms, we help you unify messaging and automate engagement without switching systems.
Meet Our Founders
Kavitha
Kavitha is a CRM and SaaS product leader with deep experience in building customer engagement and messaging solutions. She has worked in the CRM ecosystem, including companies such as Zoho and Freshworks, where she developed strong expertise in customer communication workflows and enterprise SaaS platforms.
Santhosh Kumar
Santhosh is a communication technology leader with 15+ years of experience in building scalable customer engagement and messaging solutions. He specializes in developing communication platforms that integrate SMS, WhatsApp, and Voice capabilities with CRM systems, helping businesses streamline customer interactions. His expertise includes system architecture, backend engineering, and building high-performance solutions using modern technologies.
Dinesh Kumar
Dinesh is a technology and team leadership professional with 11+ years of experience in managing teams, driving project execution, and building efficient processes. He has developed strong expertise in agile methodologies, project management, and team collaboration, helping organizations deliver successful technology solutions. His leadership experience enables HelloSend to scale operations and achieve business goals effectively.
Our Products
HelloSend’s CRM messaging platform helps businesses connect with customers through SMS, WhatsApp, and Voice, all from one place.
Our communication tools are simple to use, easy to integrate, and built to automate customer engagement at scale.
They help teams improve response rates, streamline workflows, and deliver faster customer conversations across every stage.
Client Success Stories
Jack Hutsey
"Dinesh is a top notch technician! He helped me figure out what was wrong with my extension. Very excited to use! Best short message extension, made for all CRM's especially for Zoho".
Sardor Umrdinov
"Issues exist everywhere but don't panic. I contacted support and we were able to solve the issue, very well done. thank you. Recommend using this plugin"
Tom Harris
"Good extension, works well, pretty straightforward to set up. Devs are helpful. Will continue to use the service. For Pipedrive - Twilio SMS extension."
Joey Domingo
"Great support from the developers! SMS and FB integration works perfectly."
Matt Brandon
"Boosted my sales. HelloSend, best extension, ease of use and smooth installation. Requested a feature request, awesome support, thanks Andrew."
Carlos Hoyer
"We have been working with HelloSend's multi-line extension since we migrated. This new extension is almost flawless. All previous issues have been completely resolved. We're very pleased with the service as well. Fixes have been FAST!"
CHUN XIE
"Transfomed my sales within a month. Best SMS Integration tool. Customer support helped me to solve the problem online shortly. Now I can use short message service. Enhance customer communication."
Raymond Polanco
"Love this app."
Ryan DeBok
"Amazing! Great app for integrating Twilio into Zoho Desk. Responsive devs. Just fixed a couple bugs that I reported and released a new version today!"
Zach Spader
"Team was quick to respond to technical issues and seems to be adding new functionality quickly."
Tamra Young
"Very responsive and helpful."
Kevin Vozar
"My last review was pretty bad. Since then I have worked with them and installed the new update and it actually works really well to both individual as well as group txt...though I'll only use for individual leads. There are a couple of small bugs they need to address but nothing that will keep me from using!"
Richelle Anderson
"Just purchased the extension. Smooth install. One request... Can you make the button available on the detail page as well as list view ? I know many that search for a contact and there is no way to text them without going page by page through Leads or Contacts.Thanks."
Alistishari
"This short message service extension is awesome! works perfectly. Compared to other ones we tried, this supports Arabic (and likely other). The support group (especially Andrew) is very nice and very patient. They help us set up the application and fix some issues at our end(not in the app) via zoom. Great app, no negatives. Thank you for developing this! Transform my sales from 0 to 100."
Hear How Our Clients Are Winning
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The Industries We Serve
HelloSend empowers businesses across multiple industries to simplify customer engagement through SMS, WhatsApp, and Voice, directly inside their CRM.
Our platform is designed to support high-volume communication, automate workflows, and improve response rates for teams that need speed, scale, and reliability in every customer interaction.
IT
Reach customers instantly with reliable SMS messaging.
E-commerce
Stay on top of every order query, return request, and delivery update from one SMS inbox, no missed messages.
Real Estate
Follow up with leads, schedule viewings, and close deals faster, all managed from your SMS dashboard.
Retail
Drive repeat purchases and resolve customer issues faster with a centralized retail messaging hub.
