SMS & WhatsApp Marketing and Voice Call Support for E-commerce

Built for Winners. Loved by Leaders.

The Choice of Top CRM Users

Success in Numbers

98%+ Open Rate

Stop Losing Opportunities - Talk With Your Customers Directly, Wherever They Are.

50% Increase In Conversion Rates

Stop Losing Opportunities - Talk With Your Customers Directly, Wherever They Are.

24/7 Global Reach

Stop Losing Opportunities - Talk With Your Customers Directly, Wherever They Are.

Seamless Integration With
Your Existing CRM Stack

Connect HelloSend to your CRM and eCommerce platforms to automate and personalize
SMS, WhatsApp, and voice messages for maximum impact.

Drive Instant Conversions with Personalized SMS

SMS provides a direct, immediate connection with customers. Personalized messages like discounts, reminders, or order updates drive instant action. It’s especially effective for abandoned cart recovery, boosting conversions by reaching customers right where they are on their phones.

Boost Customer Loyalty with WhatsApp Marketing

WhatsApp fosters personal, instant communication. Businesses can send order updates, offer support, and deliver personalized promotions. With high engagement rates and two-way messaging, it builds trust and loyalty by keeping customers informed and connected throughout their journey.

Voice Calls Support

Voice calls add a personal touch to customer interactions. Ideal for order confirmations, delivery updates, or VIP offers, they provide clarity and build trust, strengthening relationships. Voice calls create meaningful connections, fostering loyalty and enhancing the overall customer experience.

Download Free Templates!

Find ready-to-use SMS and WhatsApp templates for abandoned carts, order updates, promotions, customer follow-ups and more.

Unlock the Power of SMS Marketing for Your E-commerce Business

Reach customers instantly with personalized, high-impact messages that drive action.

Direct Communication

SMS is the most immediate way to connect with customers. With high open rates, you can be sure your messages are seen.

Personalized Campaigns

Send tailored SMS messages based on customer behavior, purchase history, or seasonal promotions.

Automated Workflows

Automate key customer interactions such as abandoned cart recovery, order updates, and post-purchase follow-ups to boost conversions and customer satisfaction.

Rich Text Messaging

Enhance your messages with personalized content such as discounts, reminders, promotions, and VIP offers.

Why Choose HelloSend For SMS Marketing

Send Bulk SMS

Send bulk messages to engage your audience, connect personally with customers through direct messages, and automate your campaigns.

Unified Inbox

Manage all customer interactions from a single platform to streamline communication.

Personalized SMS Campaigns

HelloSend enables businesses to craft tailored SMS messages using CRM data, enhancing customer engagement.

Automation

HelloSend offers SMS automation, allowing businesses to send scheduled messages, reminders, and follow-ups without manual intervention.

Secure Messaging Solution

HelloSend prioritizes security, providing end-to-end encryption for all SMS communications.

1-on-1 Messaging

With HelloSend, businesses can engage in direct, one-on-one conversations with customers through SMS.

Drive Customer Engagement with WhatsApp Marketing

Create deeper connections with customers through interactive, personalized messaging.

Two-Way Communication

Engage customers in real-time with WhatsApp’s interactive chat feature, enabling a two-way conversation.

Rich Media Sharing

Send images, videos, and product catalogs to showcase your products and promotions in a visually appealing way.

Automation

Automate responses and workflows, such as order confirmations, shipping updates, and customer service inquiries.

Broadcasting

Reach multiple customers at once with targeted broadcasts for promotions, new product launches, or limited-time offers.

Why Choose HelloSend For WhatsApp Marketing?

WhatsApp bulk messaging

Sending bulk messages becomes efficient and straightforward. Whether you're sending promotions, updates, or reminders to a large group, you can do it in minutes.

Rich Media Support

Send not just text messages but also images, videos, audio files, and other rich media to enhance engagement.

Seamless CRM Integration

Integrates directly with your CRM, ensuring that your customer data syncs seamlessly. This integration allows you to personalize WhatsApp messages based on your customers’ profiles and behavior.

Automated Messaging

HelloSend enables you to set up automated messages based on customer behavior, time-sensitive events, or triggers such as new sign-ups or cart abandonment.

Campaign Management

With HelloSend, you can easily manage WhatsApp campaigns. You can segment your audience, personalize messages, and schedule campaigns to run at optimal times, ensuring your communications are both practical and efficient.

Real-Time Analytics

Gain valuable insights with HelloSend's real-time analytics. Track message delivery, open rates, and customer interactions to evaluate the effectiveness of your campaigns.

Connect with Customers Through Personal, Human-Led Voice Calls

Deliver a personal touch that builds stronger relationships and enhances customer loyalty.
What Voice Call Marketing Offers:

Issue Resolution

Voice support enables quicker diagnosis of complex issues that customers are facing.

Order Confirmations

Confirm large orders or VIP customer purchases directly with the customer, offering reassurance and clarity.

Customer Support

Provide live, real-time customer service for issues like order updates, cancellations, or product queries.

Follow-Up Calls

After an order is placed, follow up with a call to ensure the customer is satisfied and to provide any further assistance.

Why Choose HelloSend For Voice Call Marketing

One-Click Calling

With One-Click Calling, HelloSend allows users to initiate calls directly from their desk software or CRM with a single tap.

Seamless CRM Integration

HelloSend ensures that every call is automatically tied to the correct contact or lead within your CRM.

Call Recording & Analytics

This tool offers call recording to capture and store conversations for future reference.

Improved Team Collaboration

With HelloSend’s shared call logs, every team member stays updated on customer interactions.

Voicemail Support

Even when agents are unavailable, voicemail support ensures no customer message is missed.

Call Routing & Logs

HelloSend’s call routing feature automatically directs incoming calls to the most appropriate agent or department based on predefined rules.

Integrations Equals Business

Fuel growth with seamless integrations for effortless engagement.

Best Pricing Plans For Your Ecommerce Businesses

Pick the plan that suits you and start taking your customer experience to the next level.

Standard Plan

The all-in-one plan for teams ready to scale their messaging.

$75

/ month

Billed monthly

Includes 3 Users

No extra charges for up to 3 users

10,000 messages/month

+$25/user for additional users

Standard Plan

BEST VALUE

The all-in-one plan for teams ready to scale their messaging.

$60

/ month

Billed annually at $720/year

Includes 3 Users

No extra charges for up to 3 users

10,000 messages/month

+$25/user for additional users

Your Path to Seamless Growth Starts Here

Turn clicks into customers and growth into success

Frequently Asked Question

Can’t find what you’re looking for?
Email us at.

help@hellosend.com
How can e-commerce businesses use SMS marketing?

E-commerce businesses can use SMS to reach customers at key moments in the buying journey. Send cart reminders, limited-time offers, restock alerts, order updates, or win-back messages. Keep each message focused on one action, personalize it when possible, and make the CTA easy to follow.

How can WhatsApp marketing increase e-commerce sales?

WhatsApp can help turn interest into purchases by making conversations more direct and personal. Use it to share product recommendations, answer pre-purchase questions, send cart reminders, or promote relevant offers. Product images, catalogs, and quick replies can also make it easier for shoppers to decide and buy.

Can I automate e-commerce SMS and WhatsApp messages?

Yes. You can automate messages based on customer actions such as abandoning a cart, placing an order, signing up, viewing a product, or becoming inactive. Start with a few high-value triggers, set clear timing rules, and avoid sending too many messages in a short period.

Can WhatsApp be used for order updates and delivery notifications?

Yes. WhatsApp can be used to send order confirmations, shipping updates, delivery alerts, and post-purchase messages. Include the most useful details, such as order status, tracking information, or the next expected step, so customers do not have to contact support for basic updates.