Nearly every message you send gets seen, making it the most reliable way to reach retail customers instantly.
Retail customers respond to texts 3x faster than emails, driving quicker decisions and more completed purchases.
Nearly half of your customers act on every message, turning promotions, alerts, and offers into real retail revenue.
Over 1,500 businesses across 20+ countries trust HelloSend to power their retail customer communication every day.
Retail stores are losing customers to silence.
Power your retail text message marketing from inside the tools you already use.
HelloSend connects SMS, WhatsApp, and Voice Calls directly into your CRM, no switching, no hassle.
Send flash sales, restock alerts, and loyalty rewards instantly. Automated, personalized, and delivered with a 98%+ open rate, all from your CRM.
Engage shoppers on the world's most-used messaging app. Share product images, automate order updates, and build real loyalty, right inside your CRM.
One-click calling directly from your CRM. Full call logs, smart routing, and complete customer history, so every retail conversation counts.
Emails get ignored. Calls go unanswered. That's why SMS marketing for retail works;
texts get read every time. HelloSend makes SMS your most reliable retail sales channel.
Send time-sensitive offers directly to shoppers' phones. Create instant urgency, drive immediate foot traffic, and boost same-day sales effortlessly.
Automatically remind shoppers of items left behind. A personalized nudge at the right moment brings them back and completes the sale.
Let your best customers know first when new products hit the shelves. Drive early visits and sell out faster with every launch.
Notify customers the moment their favourite item is back in stock. Turn waitlists into instant sales before inventory runs out again.
Reach your entire customer base in one click. Send promotions, announcements, and offers to thousands of shoppers instantly, all delivered and tracked in real time.
Connect HelloSend directly with Zoho, Pipedrive, HubSpot, and more. Sync customer data automatically and send the right message to the right person every time.
Set up trigger-based messages for cart recovery, restock alerts, birthdays, and follow-ups. Runs 24/7 in the background, no manual effort needed.
Manage every SMS conversation from one central dashboard. No missed replies, no scattered threads, just clean, organised customer communication in one place.
Track delivery rates, open rates, and click-throughs for every campaign. Get actionable insights that help you refine your strategy and improve results.
Plan and schedule your SMS campaigns in advance. Send the right message at the perfect moment, whether it's a flash sale, holiday offer, or restock alert.
WhatsApp is not just for personal chats anymore. HelloSend turns it into
your retail store's most powerful tool for engagement, loyalty, and sales.
Send rich product catalogues directly to customers' WhatsApp. Let them browse, explore, and buy without ever leaving the app.
Send VIP offers, birthday discounts, and seasonal deals with images and direct buy links. The right offer, to the right shopper, at the right time.
Let customers ask questions, check availability, and get recommendations in real time. Turn every conversation into a personalised shopping experience.
Send automated order confirmations, dispatch notices, and live delivery tracking via WhatsApp. Keep customers informed at every step of their journey.
Send personalised promotional messages to thousands of customers at once. Reach your entire shopper base instantly without losing the personal touch.
Share product photos, videos, catalogues, and documents directly in WhatsApp. Help customers visualise products faster and make purchase decisions sooner.
Engage customers in real-time, two-way WhatsApp chats. Answer questions instantly, resolve concerns faster, and keep every shopping conversation moving forward.
Auto-send replies, follow-ups, and reminders based on customer behaviour and CRM triggers. Stay responsive at every stage without any manual effort.
Plan, schedule, and run WhatsApp campaigns from one dashboard. Segment your audience, personalise messages, and keep communication consistent across every campaign.
Track message delivery, open rates, and customer interactions in real time. Use actionable insights to optimise every WhatsApp campaign for better retail results.
Real conversations close real deals. HelloSend's one-click
calling keeps your retail team connected to customers, all inside your CRM.
Personally call your top spenders with exclusive previews and early access offers. Make your best customers feel valued and keep them coming back.
Confirm large or premium orders with a quick personal call. Reduce cancellations, eliminate confusion, and build trust with every purchase made.
Resolve complex customer complaints faster over a direct call. Turn frustrated shoppers into loyal customers with quick, personal, and effective support.
Re-engage lapsed customers with a personal outreach from your sales team. A single call can reignite interest and bring lost shoppers straight back.
Call any customer directly from their CRM record with one tap. No manual dialling, no app switching, just faster connections and more conversations daily.
Automatically route incoming calls to the right team member or department. Reduce wait times by 60% and ensure every customer reaches the right person instantly.
Every call is automatically recorded, time-stamped, and saved to the customer record. Review past conversations anytime and never lose important retail interactions again.
Never miss a customer message when your team is unavailable. Voicemails are captured, stored, and flagged automatically, so every follow-up happens without fail.
Shared call logs and notes keep your entire retail team aligned. Everyone stays updated on customer interactions, no repeated questions, no dropped conversations.
Track call performance, measure team efficiency, and identify trends with real-time analytics. Use insights to optimise every customer interaction and improve retail sales outcomes.
HelloSend connects seamlessly with the CRM tools your retail team already uses, no complex setup, just plug in and start selling.
No hidden costs. No long-term lock-ins. Start free and scale as your store grows.
The all-in-one plan for teams ready to scale their messaging.
/ month
Billed monthly
No extra charges for up to 3 users
+$25/user for additional users
The all-in-one plan for teams ready to scale their messaging.
/ month
Billed annually at $720/year
No extra charges for up to 3 users
+$25/user for additional users
Join 1,500+ businesses already using HelloSend to reach customers faster, sell more, and build loyalty that lasts.
Book Free DemoRetailers can use SMS to promote flash sales, seasonal discounts, product launches, and store-only deals. Keep the message short, mention the deadline clearly, and include a direct CTA that takes customers straight to the offer or product page.
Yes. Retailers can use SMS or WhatsApp to share loyalty rewards, birthday offers, early-access deals, restock alerts, and personalized discounts. Sending useful and relevant messages regularly can help keep customers engaged and encourage repeat purchases.
Retailers can identify customers who have not purchased or engaged for a certain period and send targeted win-back messages. A personalized offer, product recommendation, or limited-time discount can give them a good reason to return.
Yes. Retailers can trigger messages based on actions such as cart abandonment, product views, purchases, restocks, or periods of inactivity. These messages reach customers at the right moment and are often more relevant than sending the same promotion to everyone.
Retailers can segment customers based on purchase history, location, interests, loyalty status, browsing behavior, or engagement levels. They can then send each group more relevant offers, product recommendations, and updates based on their interests and past interactions.
